Nearly half of UK households say that they would struggle to cope if their monthly outgoings rose by £99. We look at how you can create some financial 'breathing space' to help you out if you lose your job or become ill.
Co-op Bank abolishes branch sales bonuses
The mutual will now only pay out bonuses for customer service.
Co-op Bank abolishes branch sales bonuses
The Co-operative Bank has announced that it will only pay bonuses to branch staff for meeting customer service targets.
The bank is removing sales targets altogether and the quarterly bonuses will be paid out to branches, not individuals.
The mutual currently has 342 branches around the UK and is set to take on a further 632 from the Lloyds Banking Group, including 164 Cheltenham & Gloucester branches.
The scheme will also be rolled out to the Co-op’s call centre staff next year.
The Co-op came runner-up to First Direct in both the Customer service and Most loved categories in the Current Account section of 2011’s lovemoney Awards, voted for by you. It also came runner-up in the Most loved category of the Mortgage section.
Does your bank offer great customer service? Should other banks follow the Co-op's lead? Share your thoughts in the Comments section below.
More on banking
Santander 123 current account offers cashback on mortgage repayments
Earn 4% interest with Lloyds Vantage current accounts
related stories on msn
0Comments
latest money videos
more on msn money
Avoid these mistakes if you want to lead a richer life!
Save regularly to nab a leading easy access ISA rate from Newcastle Building Society and the chance to earn up to £1,000 cashback.
Barclaycard is now offering a record 27 interest-free months to pay off your debts.
The taxman says three and a half million people are due a refund, but two million will have to fork out for underpaid tax.
Fed up with low savings rates and high borrowing rates? As Dave Fishwick and his Bank of Dave has demonstrated, there are other options out there.
If you want to find a unique property bargain, there is plenty of help available online - you just need to know where to look.
US couple have found an innovative solution to the problem of sky-high house prices.
The two banks have now joined the Post Office's banking network, meaning customers can make withdrawals and deposits at branches around the UK.
Get 5p off per litre of fuel at Shell, broadband from £2 a month and more in our latest discount and freebie round-up.
Lifestyling is supposed to mean that your pension pot becomes more secure the nearer you get to retirement. Yet your pension provider might be switching you to overpriced and therefore riskier investments.
If you want to borrow a larger sum of money and repay it over time, a conventional personal loan is not always your best option.
