Signing up to an annual direct debit payment plan from your energy supplier is supposed to help prevent bill shock as your payments are spread equally throughout the year. But it might not work like that...
NatWest banker sorry for chaos
NatWest will open branches this weekend after technical problems
Stephen Hester, the chief executive of NatWest owner RBS has apologised for technical hitches which left customers unable to pay bills or access their money.
Announcing that the bank would open 1,200 branches nationwide on Sunday morning to clear a backlog of chaos caused by a problem with computer software, he said it had let down its customers.
Hundreds of customers have vented their frustration over the problems, with some finding payments had gone awry and others observing disappearing wages, or holidays and home purchases disrupted. Account balances were not updated properly overnight, meaning credit and debit payments were not showing up as quickly as they should.
The issues extend to users of Royal Bank of Scotland (RBS) and Ulster Bank, which like NatWest are part of RBS Group.
In a statement, Mr Hester said: "I am very sorry for the difficulties people are experiencing. Our customers rely on us day in and day out to get things right, and on this occasion we have let them down. This should not have happened.
"Right now my top priority, and the priority of the entire RBS Group, is to fix these problems and put things right for our customers."
Mr Hester said that for the first time ever, NatWest would open 1,200 branches between 9am and noon tomorrow. The bank said although the original technical glitch which caused the problems had been fixed it was working through the build up of transactions which had not been processed.
Concerns were raised over penalty charges, amid suggestions thousands of customers could be hit with fines if their regular household bill payments - including mortgages - are affected.
Mr Hester added: "I also want to be clear that where our customers are facing hardship or difficulty we can and will help them. Our staff have already helped thousands of customers to access cash and we will continue to provide this service on a 24 hour basis while we work to resolve the problems.
"I also want to reassure customers that no one will be left permanently out of pocket as a result of this, and again, they should contact us directly about this."
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Getting to be one huge joke this!!!. They can open there branches as many days as they like, but (AND THIS A BIG BUT) what about people who are paid through a NATWEST Buisness Acount???. Im weekley paid, and my wage was due thursday morning, and still NOTHING!!!!. Ive been forced to borrow off family, DUE TO THESE CLOWNS, and i have unpaid direct debits, and moneys run out!.
I want to see these idiots Punished for this, both financially and with a few selected job chops, because i may not be an IT nerd, but even i know that they should be running two seperate systems, side by side, one online, the other used as reserve fail safe, with ability to test new software.
GET THIS SORTED "NOW" you clowns.
Any advice on how i can punish these idiots, please reply post, and I'll try and make it viral via FBOOK. ;-)
Surely.......SURELY! this software has been updated many times before and done so correctly. So how on earth could such a simple (yet extremely important) update go wrong??
Who was given the task?
Did they actually know what they were doing? (evidently NOT!!)
Where and when will the ripples end?
What about 3rd party customers of other banks like myself who have innocently been caught up in this shambles?
With that said.......I still have to take Monday morning off work and go to the bank and hope they have not / will not charge me for being overdrawn until my wages "EVENTUALLY" get paid!!
As it stands I have no idea when that will be. NW say no one will be out of pocket, does that extend to other bankers such as ourselves who are incurring charges as a result of this farce?
yet again customers lose out thanks to the banks ell its all the pensioners that i feel sorry for as alot of them will not understand bad enough for them when it was ok to understand the system but after this is terrible and i think all of the 3 banks customers should get compentsation and a apology with goodwill gesture without even arguing as its digusting im a single mum of two with a disibilty and thinks its terrible and you should be embrassed with it but your stating above in one sentance
RAFT OF TECHNICAL FAULT AND BELIEVES TO BE FIXED
then u state
TOLD ITV NEWS IT WAS DIFFICULT TO SAY EXACTLY WHEN ALL THE PROBLEMS WOULD BE RESOLVED
which is it as im a customer and my account is incorrect and not been updated clearly says im overdrawn why should customers have to keep records as like i say each customer needs compensation in there accounts straight away
RBS IS THIS AN EXCUSE OF SOME KIND I WONDER....... OR ARE YOU HEADING TOWARDS THE TREASURY WITH YOR BEGGING BOWL FOR ANOTHER HAND OUT OF £10BN OR SO.............
THIS BANKING GROUP HAS CLOSED MORE BUSINESSES THAN THE GREAT DEPRESSION OF 1929
When will we actually get to see our wages???? and will us 3rd party customers "not be out of pocket"????
Global Financial Meltdown is imminent. Get all your money out of the Banks before its swallowed up.
Anyone who watches RT and is versed in Fiscal Study will know its about 2 weeks away at the most.
THE MARKETS ARE IN MELTDOWN!
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